The food was DELICIOUS! The changes we requested to the chicken dish were executed very well so that every guest had a memorable meal. The servers were efficient and attentive, and kept the meal going at a good pace to avoid too long a lull.
The whole event was going perfectly until we got to the dessert. While the desserts tasted even more phenomenal than the dinner (hard to believe that's possible but it was), there were two areas that could have used improvement.
First, there weren't enough desserts. I was told by several of our guests that just about everything ran out in a short amount of time, so that tells me there wasn't enough provided.
Second, there was a major lack of communication regarding the cake. I'll admit, I never sent the pictures of the flowers for the cake decorator to draw on for inspiration, but the suggestions we did have (to create a spiral design, to have frosting flowers following the spiral up the cake) did not get excecuted. There were a few frosting flowers, but it was mostly a plain white cake with a monogram. We never got a sketch, or for that matter any communication from the cake decorator that would have indicated if she needed more information from us, or what she was planning with the info she did have. And we almost had a disaster with the cake topper. No one ever told us how big the top of the cake would be, so we were shooting in the dark to pick a topper. And while it makes sense that there's no perfect way to put on a cake topper that's almost twice as wide as the top of the cake, someone should have been able to figure out where its center of gravity was. When we entered the social hall to peek at the cake before the guests came in, we saw the topper tilted far enough that it could have fallen off if we hadn't called attention to it and had it repositioned.
The bottom line is that Panosh is the source of the most delicious kosher catering in the Chicago area. But the next time we order a cake, we're going to have much more communication before the event.